Refund and Returns Policy

At Focallure Bangladesh, customer satisfaction is our priority. We are committed to ensuring you are happy with your purchase. Please read our Refund and Returns Policy carefully to understand the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

• The item must be unused, unopened, and in its original packaging.
• Returns must be initiated within 7 days of receiving the product.
• Items must include the original receipt or proof of purchase.

2. Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return, including:

• Opened or used beauty products (e.g., skincare, cosmetics, or makeup).
• Products that have been tampered with or damaged after delivery.

3. Return Process

To return a product, follow these steps:

• Contact our customer service team at [Insert Contact Info] within 7 days of receiving your order to request a return.
• Provide the order number and details of the product you wish to return.
• After approval, send the product back to the address provided by our team.

Note: The return shipping cost will be borne by the customer, unless the return is due to a product defect or an error on our part.

4. Refund Policy

• Once your return is received and inspected, we will notify you via email or phone regarding the status of your refund.
• If the return is approved, a refund will be processed to the original payment method within 7-14 business days.
• Shipping charges are non-refundable unless the product delivered was defective or incorrect.

5. Exchanges

• If you received a defective or incorrect item, please contact our customer service team within 7 days of delivery.
• We will arrange for an exchange and cover the cost of shipping the replacement product.

6. Damaged or Defective Products

In the event you receive a damaged or defective product:

• Notify us immediately upon delivery with proof (photos or videos of the damage).
• We will assess the claim and arrange for a replacement or refund as appropriate.

7. Late or Missing Refunds

If you haven’t received a refund after the designated processing period:

• First, check your bank account again.
• Then, contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Info].

8. Sale Items

Only regular-priced items are eligible for refunds. Sale items are final sale and cannot be returned or refunded unless there is a manufacturing defect or a shipment error.

9. Changes to the Refund and Returns Policy

Focallure Bangladesh reserves the right to modify this policy at any time. Any changes will be posted on our website and will take effect immediately.