At Focallure Bangladesh, we are committed to protecting your personal information and ensuring your privacy is safeguarded. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or make a purchase. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect and store different types of information to provide and improve our services, including:

  • Personal Information: This includes your name, email address, phone number, delivery address, and payment information. This data is collected when you register on our site, place an order, subscribe to our newsletter, or communicate with us.
  • Browsing Information: We may collect information about how you use our website, such as your IP address, browser type, and browsing behavior (e.g., pages viewed, products searched for, etc.).
  • Payment Information: Any financial information such as credit/debit card details or mobile banking information is securely processed through third-party payment gateways and is not stored by us.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: We use your personal and payment information to process and deliver your purchases, notify you of order status, and handle returns or exchanges.
  • To Improve Our Services: We use browsing and purchase data to understand customer preferences and enhance the shopping experience by personalizing recommendations, promotions, and content.
  • To Communicate with You: We may use your email or phone number to send you important updates regarding your orders, promotions, newsletters, or new product launches, provided you have opted in.
  • For Legal and Security Purposes: We may use your information to comply with legal requirements, prevent fraud, and protect our website and services from misuse.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:

  • With Service Providers: We may share your data with third-party partners such as shipping providers, payment processors, and IT services to facilitate order fulfillment and improve our services.
  • Legal Compliance: If required by law or to protect our rights, we may disclose your information to regulatory authorities, law enforcement agencies, or legal bodies.

4. Cookies and Tracking Technologies

Focallure Bangladesh uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. These small data files help us:

  • Remember your preferences (e.g., items in your shopping cart).
  • Analyze site traffic and user behavior for optimization.
  • Show relevant advertisements based on your interests.

You can control the use of cookies through your browser settings. However, disabling cookies may limit certain functionalities on our website.

5. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. Our website uses encryption technologies such as Secure Socket Layer (SSL) to safeguard your sensitive information during online transactions.

Although we strive to protect your data, no method of electronic storage or transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

As a user of Focallure Bangladesh, you have the following rights regarding your personal data:

  • Access: You can request access to your personal information stored with us.
  • Correction: You have the right to correct inaccurate or incomplete information.
  • Deletion: You may request the deletion of your data, provided it is no longer necessary for the purposes for which it was collected.
  • Opt-Out: You can unsubscribe from our marketing communications at any time by following the opt-out instructions in the emails or contacting our support team.

7. Third-Party Links

Our website may contain links to third-party websites, including social media platforms or external stores. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party services you use.

8. Children’s Privacy

Our services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to the Privacy Policy

Focallure Bangladesh reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically to stay informed of how we are protecting your information.